What qualities are required in a disaster and is it possible to profile individuals who might be effective crisis managers? Jim Preen writes in Continuity Central. The recent anniversary of 9/11 reminded us what good looked like in a crisis – it looked like New York City firefighters and of course Rudolf Giuliani, the mayor of New York in 2001.
Prior to the catastrophe Giuliani had been a divisive figure and by no means universally popular, but cometh the hour cometh the man. He seemed up to the job in both word and deed. When asked how many people he thought had died in the tragedy his immediate response was “more than any of us can bear.” Perfectly capturing the public mood at the time of overwhelming crisis.
So what qualities are required in a disaster and is it possible to profile individuals who might be effective crisis managers?
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